JLP - Client Management
SAL Module Code: CLM105T-JLP
Date & Time: 30 March 2026 (9.00am - 6.00pm)
Venue: SAL, Marina 3, The Adelphi #07-01, 1 Coleman Street (S179803)
Essential Skills
Get equipped with essential client management skills, focusing on practical aspects such as AML/KYC issues, client interviews, and dealing with difficult clients.
This is an SILE Accredited CPD Activity
Total Number of Public CPD points: 8
8 Public CPD Points (inclusive of 7 Public MEC Points)
Practice Area: Professional Skills
Training Level: General
If you are NOT using any SkillsFuture Credit and/or Funding, register for this Module by clicking the “Add to Cart” button below.
If you are using SkillsFuture Credit and/or Funding, click here:
(A) SkillsFuture Funding (for both self-funded and company-funded participants)
This training programme is subsidised by SkillsFuture Singapore (SSG). Course Fee Funding and Training Allowance / Absentee Payroll are available to both self-funded and company-funded participants.
(B) SkillsFuture Credit (for self-funded participants only)
All Singaporeans aged 25 and above can utilise their SkillsFuture Credit from the government to cover a wide range of approved skills-related courses. You can explore available courses on the MySkillsFuture website. Self-funded participants will also enjoy 3 free modules from SAL for every 3 modules paid. Email [email protected] to registser for the free modules.
Organisations who sign the Training Pledge enjoy the following benefits
Our Training Pledge is an invitation to the legal community to join us in building a future-ready profession. By signing the pledge, law firms and in-house legal teams commit to investing in the professional development of their lawyers. Firms/legal teams who sign the Training Pledge can enjoy:
1. JLP Multiple Enrolment Offer: Every 5th participant can enrol in JLP for free with every 4 paying participants (all 5 participants need not attend in the same year, and may attend in subsequent years)
2. (Signed before 30 April 2025 only) Discounts on Selected SAL Training Workshops (excluding JLP modules): Enjoy a 10% discount on selected training workshops until 31 December 2026. The unique discount code will be shared with the firm after the pledge signing.
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9.00am – 10.00am |
Welcome address and The Solicitor-Client Relationship |
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10.00am – 11.00am |
Ethical Obligations |
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11.00am – 11.15am |
Tea Break |
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11.15am – 12.15pm |
Onboarding a client |
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12.15pm – 01.15pm |
Lunch |
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01.15pm – 01.45 pm |
Preparing for and Conducting a Client Interview |
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01.45pm – 02.30pm |
Post-Meeting Practices |
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02.30pm – 03.30pm |
Interactive Panel on Dealing with Difficult Clients |
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03.30pm – 03.45pm |
Demonstration of Challenging Client Interview by Instructors |
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03.45pm - 04.00pm |
Tea Break |
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04.00pm – 06.30pm |
Practical Assessment |
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06.30pm – 06.45pm |
Wrap-Up and Q&A |
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V.Kanyakumari
Kanya is a distinguished legal practitioner with a broad practice spanning commercial litigation, banking litigation, and family law. She is the head of the Family Practice Department at her firm, which was recognized as a finalist for the prestigious Asian Legal Business SE Asia Law Awards’ Matrimonial and Family Law Firm of the Year 2020. Kanya is highly regarded for her expertise in advising clients on all aspects of family law, including complex and high-stakes matrimonial disputes.
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Wendy Lin
Wendy has an active and leading practice spanning a wide array of high-value, multijurisdictional and complex commercial, fraud and asset recovery disputes before the Singapore Courts, as well as in arbitrations conducted under various arbitral rules. She has also been at the forefront of numerous landmark arbitration-related Court decisions given her unique combination of expertise in litigation, enforcement and arbitration work.
In addition to her busy practice as counsel, Wendy sits as an arbitrator in cases administered by the Singapore International Arbitration Centre, the International Chamber of Commerce and the Hong Kong International Arbitration Centre. She is also a member of the Singapore Academy of Law's Law Reform Committee and the Regional Representative South East Asia of the International Bar Association Asset Recovery Committee. Wendy served as the Co-Chair of YSIAC from 2019 to 2024.
Wendy is widely recognised as one of the top enforcement / asset recovery practitioners in Singapore; she is one of two ranked Global Elite Thought Leaders (reserved for 5% of those ranked across the world by Lexology Index) for Asset Recovery in Singapore. Wendy has also earned the rare distinction since 2020 of being selected as a Global Leader by Lexology Index in three practice areas: Commercial Litigation, Arbitration and Asset Recovery. This built on her achievement of being named as one of the four most highly regarded litigation partners in Asia Pacific under the age of 45 in the 2018 inaugural edition of Lexology Index: Litigation – Future Leaders.
Sources in these legal publications noted that she is "phenomenal for judgment and enforcement work"; "a masterful advocate and tactician"; "an absolute star on top of her game"; "a formidable cross-examiner"; "a phenomenal and utterly compelling advocate who is in a class of her own"; "a first-class advocate, with the unparalleled ability to cut through numerous complex facts and legal arguments, extract the winning arguments, and to convey them effectively, with absolute charm and ease", "an extremely knowledgeable and a highly-strategic thinker unfazed by the pressures of high stakes litigation"; "a very good strategist who always thinks several steps ahead"; and the "complete package. She has the killer instinct, advocacy skills, determination and drive, and the ability to marshal copious amounts of facts and law as well."
Wendy graduated from the National University of Singapore and is admitted to the Singapore Bar. |
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Tan Siew Huay
Ms. Tan Siew Huay serves as Director (Special Projects – International Air Law) at the CAAS, focusing on international air law matters including air law training at the Singapore Aviation Academy. Up to 31 December 2023, she was Director (Legal), heading the CAAS Legal Division which, among other things, provides advice and legal support to the Authority, its management and Divisions on matters and issues that arise from CAAS’ functions (which include aviation regulatory, aerospace and air transport development and air navigation services functions) and sees to the insurances of CAAS.
She has represented Singapore in ICAO Legal Committee and Assembly Sessions and ICAO-sponsored Conferences on Air Law in 1999, 2009, 2010 and 2014. In the 2014 Conference, she was President of the Conference and Chairperson of the Whole and the Conference concluded the Montreal Protocol 2014. From 2018 to 2024, she was Chairperson of the ICAO Legal Committee which plays a crucial role in developing air law treaties and addressing key legal issues affecting international civil aviation. Notably, the Legal Committee reviewed the ICAO Rules for the Settlement of Differences which had last been amended in 1975. The revised Rules as recommended by the Committee were approved by the Council in November 2024. She continues to represent Singapore at ICAO and contributes actively in the international air law field including air law training at the Singapore Aviation Academy. |
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Leow Jiamin
Leow Jiamin is a Deputy Director (Legal Faculty) in the Learning and Professional Development Cluster of the Singapore Academy of Law.
Prior to joining SAL, Jiamin was a disputes resolution Partner at WongPartnership LLP and handled a wide range of Court and arbitration matters ranging from commercial and corporate disputes, cross border disputes, fraud, asset recovery, to intellectual property disputes. Being fluent in business and legal Mandarin, she also regularly acted for Mandarin-speaking and Chinese clients.
She also regularly speaks at conferences, teaches at universities, and contributes to various industry publications in respect of emerging issues in Singapore law, all of which contributes to the development of Singapore law. These include the Asian Business Law Institute’s ABLI-SAL Cryptoasset Series - Cryptoassets and Civil Procedure Law (Singapore edition) and moderated the panel on Resolving A.I. and Technology Disputes at the TechLaw.Fest 2024.
Jiamin joined SAL in April 2025 and gained her qualifications in adult education from the Institute of Adult Learning (IAL) in May 2025. |
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K Gopalan
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Shawn Chen He heads the SEA Office of the General Counsel (SEA OGC), which supervises and manages legal risk matters of Deloitte in SEA; SEA OGC plans and executes initiatives in corporate and inorganic growth, contracting, governance and regulatory compliance, disputes, crisis management and investigations, and employment. He sits on the SEA Partners’ Ethics Committee, adjudicating on partner and professional misconduct and recommending the implementation of remedial or other actions, and heads the SEA Board Secretariat. He also serves as the Deputy General Counsel, Deloitte Asia-Pacific and oversees certain legal matters across the region. He was previously the Inorganic Growth Capability Leader, Deloitte Asia-Pacific and had oversight of corporate and commercial matters in Deloitte Asia-Pacific, such as advising on corporate transactions including investments, acquisitions of businesses and onboarding into/exiting of practices from the Deloitte network. Shawn serves the Ministry of Finance of Singapore, having been appointed by the Minister as a member of the Income Tax Board of Review, which hears disputes between taxpayers and the Inland Revenue Authority of Singapore. Prior to joining Deloitte, Shawn was at a Tier 1 law firm in Singapore, specializing as a partner in its capital markets practice and thereafter spent time as a managing director in a private investment group. Shawn is a Fellow Certified Practicing Accountant of CPA Australia and holds a Master of Professional Accounting, Singapore Management University (2019), and was called as an Advocate and Solicitor to the Supreme Court of Singapore (2000) and to the Roll of Solicitors, England and Wales (2004). His first degree was a Bachelor of Laws, National University of Singapore (1999).
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SILE Accredited CPD Activity
Number of Public CPD points: 8 Public CPD Points (inclusive of 7 Public MEC Points)
Practice Area: Professional Skills
Training Level: General
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SILE Attendance Policy Participants who wish to obtain CPD Points are reminded that they must comply strictly with the Attendance Policy set out in the CPD Guidelines. For this activity, this includes signing in on arrival and signing out at the conclusion of the activity in the manner required by the organiser, and not being absent from the entire activity for more than 15 minutes. Participants who do not comply with the Attendance Policy will not be able to obtain CPD Points for attending the activity. Please refer to http://www.sileCPDcentre.sg for more information. |
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Category of Individuals |
Singapore Citizens and Singapore Permanent Residents |
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above |
SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents) |
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Funding Source |
SkillsFuture Funding (Baseline) |
SkillsFuture Mid-career Enhanced Subsidy |
SkillsFuture Enhanced Training Support for SMEs |
| Course Price | |||
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Course Fee |
$800 |
$800 |
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SkillsFuture Funding |
$400 |
$560 |
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Total Nett Fee |
$400 |
$240 |
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GST of Course Fee (9% x $800) |
$72 |
$72 |
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Total Fee Payable to SAL (including 9% GST) |
$472 |
$312 |
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* Please ensure SME declaration has been completed prior to registration.
* Please note all funding from SkillsFuture Singapore (SSG) is subjected to approval from SkillsFuture Singapore and subjected to meeting SkillsFuture Singapore terms and conditions.
*Assessment
Participants (self- or company-sponsored) who apply for Singapore SkillsFuture (SSG) Funding are required to complete an assessment at the end of the course. Those who do not pass the assessment will be liable to pay SAL the amount of SSG Funding received.
For enquiries related to this event, please email [email protected].
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