SSG Funding & Training Pledge Privileges

JLP - Client Management

SAL Module Code: CLM105T-JLP

 

Date & Time: 30 March 2026 (9.00am - 6.00pm)
Venue: SAL, Marina 3, The Adelphi #07-01, 1 Coleman Street (S179803) 

 

Essential Skills

 

Get equipped with essential client management skills, focusing on practical aspects such as AML/KYC issues, client interviews, and dealing with difficult clients.

 

This is an SILE Accredited CPD Activity
Total Number of Public CPD points: 8 
8 Public CPD Points (inclusive of 7 Public MEC Points)
Practice Area: Professional Skills
Training Level: General

 

If you are NOT using any SkillsFuture Credit and/or Funding, register for this Module by clicking the “Add to Cart” button below.

 

If you are using SkillsFuture Credit and/or Funding, click here: 

(A) SkillsFuture Funding (for both self-funded and company-funded participants)

This training programme is subsidised by SkillsFuture Singapore (SSG).  Course Fee Funding and Training Allowance / Absentee Payroll are available to both self-funded and company-funded participants. 

(B) SkillsFuture Credit (for self-funded participants only)

All Singaporeans aged 25 and above can utilise their SkillsFuture Credit from the government to cover a wide range of approved skills-related courses. You can explore available courses on the MySkillsFuture website. Self-funded participants will also enjoy 3 free modules from SAL for every 3 modules paid. Email [email protected] to registser for the free modules. 

 

Organisations who sign the Training Pledge enjoy the following benefits
Our Training Pledge is an invitation to the legal community to join us in building a future-ready profession. By signing the pledge, law firms and in-house legal teams commit to investing in the professional development of their lawyers. Firms/legal teams who sign the Training Pledge can enjoy:

1. JLP Multiple Enrolment Offer:  Every 5th participant can enrol in JLP for free with every 4 paying participants (all 5 participants need not attend in the same year, and may attend in subsequent years)

2. (Signed before 30 April 2025 only) Discounts on Selected SAL Training Workshops (excluding JLP modules):  Enjoy a 10% discount on selected training workshops until 31 December 2026. The unique discount code will be shared with the firm after the pledge signing.

 



This item is not C$ redeemable
CPD
CPD Points: 8 TBC
SF
SkillsFuture Funding and/or Credit applicable
+
-

9.00am – 10.00am

Welcome address and The Solicitor-Client Relationship

10.00am – 11.00am

Ethical Obligations

11.00am – 11.15am

Tea Break

11.15am – 12.15pm

Onboarding a client

12.15pm – 01.15pm

Lunch

01.15pm – 01.45 pm

Preparing for and Conducting a Client Interview

01.45pm – 02.30pm

Post-Meeting Practices

02.30pm – 03.30pm

Interactive Panel on Dealing with Difficult Clients

03.30pm – 03.45pm

Demonstration of Challenging Client Interview by Instructors

03.45pm - 04.00pm

Tea Break

04.00pm – 06.30pm

Practical Assessment

06.30pm – 06.45pm

Wrap-Up and Q&A

V.Kanyakumari
Consultant, Tan Kok Quan Partnership

 

Kanya is a distinguished legal practitioner with a broad practice spanning commercial litigation, banking litigation, and family law. She is the head of the Family Practice Department at her firm, which was recognized as a finalist for the prestigious Asian Legal Business SE Asia Law Awards’ Matrimonial and Family Law Firm of the Year 2020. Kanya is highly regarded for her expertise in advising clients on all aspects of family law, including complex and high-stakes matrimonial disputes.


With extensive experience in both contentious and non-contentious legal matters, Kanya has successfully represented clients in numerous high-profile cases. She played a pivotal role in a landmark case concerning the treatment of stock options under Singapore law as matrimonial assets. Her legal acumen extends to commercial contracts, real estate litigation, contentious probate litigation, and debt recovery.

Wendy Lin
Deputy Head of Commercial & Corporate Disputes Practice, Partner in the International Arbitration and Asset Recovery & International Enforcement Practices, WongPartnership LLP

 

Wendy has an active and leading practice spanning a wide array of high-value, multijurisdictional and complex commercial, fraud and asset recovery disputes before the Singapore Courts, as well as in arbitrations conducted under various arbitral rules. She has also been at the forefront of numerous landmark arbitration-related Court decisions given her unique combination of expertise in litigation, enforcement and arbitration work. 

 

In addition to her busy practice as counsel, Wendy sits as an arbitrator in cases administered by the Singapore International Arbitration Centre, the International Chamber of Commerce and the Hong Kong International Arbitration Centre. She is also a member of the Singapore Academy of Law's Law Reform Committee and the Regional Representative South East Asia of the International Bar Association Asset Recovery Committee. Wendy served as the Co-Chair of YSIAC from 2019 to 2024. 

 

Wendy is widely recognised as one of the top enforcement / asset recovery practitioners in Singapore; she is one of two ranked Global Elite Thought Leaders (reserved for 5% of those ranked across the world by Lexology Index) for Asset Recovery in Singapore. Wendy has also earned the rare distinction since 2020 of being selected as a Global Leader by Lexology Index in three practice areas: Commercial Litigation, Arbitration and Asset Recovery. This built on her achievement of being named as one of the four most highly regarded litigation partners in Asia Pacific under the age of 45 in the 2018 inaugural edition of Lexology Index: Litigation – Future Leaders. 


Wendy is recognised as a "Leading Individual" by The Legal 500: Asia Pacific – The Guide to Asia's Commercial Law Firms, a "Litigation Star" by Benchmark Litigation and in the Chambers Global – The World's Leading Lawyers for Business and Chambers Asia-Pacific – Asia Pacific's Leading Lawyers for Business. Wendy was also awarded "Rising Star: Litigation" at the Euromoney Legal Media Group Asia Women in Business Law Awards, 2019 and was the exclusive winner of the "Arbitration & Alternative Dispute Resolution" category for Singapore at the Client Choice Awards 2019. 

 

Sources in these legal publications noted that she is "phenomenal for judgment and enforcement work"; "a masterful advocate and tactician"; "an absolute star on top of her game"; "a formidable cross-examiner"; "a phenomenal and utterly compelling advocate who is in a class of her own"; "a first-class advocate, with the unparalleled ability to cut through numerous complex facts and legal arguments, extract the winning arguments, and to convey them effectively, with absolute charm and ease", "an extremely knowledgeable and a highly-strategic thinker unfazed by the pressures of high stakes litigation"; "a very good strategist who always thinks several steps ahead"; and the "complete package. She has the killer instinct, advocacy skills, determination and drive, and the ability to marshal copious amounts of facts and law as well."

 

Wendy graduated from the National University of Singapore and is admitted to the Singapore Bar.

Tan Siew Huay
Director (Special Projects - International Air Law), Civil Aviation Authority of Singapore (CAAS)

 

Ms. Tan Siew Huay serves as Director (Special Projects – International Air Law) at the CAAS, focusing on international air law matters including air law training at the Singapore Aviation Academy. Up to 31 December 2023, she was Director (Legal),  heading the CAAS Legal Division which, among other things, provides advice and legal support to the Authority, its management and Divisions on matters and issues that arise from CAAS’ functions (which include aviation regulatory, aerospace and air transport development and air navigation services functions) and sees to the insurances of CAAS.

 

She has represented Singapore in ICAO Legal Committee and Assembly Sessions and ICAO-sponsored Conferences on Air Law in 1999, 2009, 2010 and 2014. In the 2014 Conference, she was President of the Conference and Chairperson of the Whole and the Conference concluded the Montreal Protocol 2014. From 2018 to 2024, she was Chairperson of the ICAO Legal Committee which plays a crucial role in developing air law treaties and addressing key legal issues affecting international civil aviation. Notably, the Legal Committee reviewed the ICAO Rules for the Settlement of Differences which had last been amended in 1975. The revised Rules as recommended by the Committee were approved by the Council in November 2024. She continues to represent Singapore at ICAO and contributes actively in the international air law field including air law training at the Singapore Aviation Academy.

Leow Jiamin 
Deputy Director (Legal Faculty), Singapore Academy of Law

 

Leow Jiamin is a Deputy Director (Legal Faculty) in the Learning and Professional Development Cluster of the Singapore Academy of Law.

 

Prior to joining SAL, Jiamin was a disputes resolution Partner at WongPartnership LLP and handled a wide range of Court and arbitration matters ranging from commercial and corporate disputes, cross border disputes, fraud, asset recovery, to intellectual property disputes. Being fluent in business and legal Mandarin, she also regularly acted for Mandarin-speaking and Chinese clients.


As a junior lawyer, Jiamin spent a number of years at Rajah & Tann Singapore LLP, handling both contentious (from intellectual property to general disputes before both the High Court and Court of Appeal) and non-contentious matters, and was mentioned in Legal 500 (Asia Pacific) in 2019 as well as IAM Patent 1000 (Singapore) in 2020.

 

She also regularly speaks at conferences, teaches at universities, and contributes to various industry publications in respect of emerging issues in Singapore law, all of which contributes to the development of Singapore law. These include the Asian Business Law Institute’s ABLI-SAL Cryptoasset Series - Cryptoassets and Civil Procedure Law (Singapore edition) and moderated the panel on Resolving A.I. and Technology Disputes at the TechLaw.Fest 2024.

 

Jiamin joined SAL in April 2025 and gained her qualifications in adult education from the Institute of Adult Learning (IAL) in May 2025.

K Gopalan
Consultant, Ethics & Professional Development, Singapore Academy of Law

 

  • LL.B (Hons) University of Singapore 1978

  • Advocate & Solicitor (1980)

  • Formerly Director and Head of Department, Regulatory Department, Law Society of Singapore (2013 to 2023)

  • Duties included leading a team of 5 lawyers and 2 paralegals, overseeing compliance with Part VII of the Legal Profession Act, Disciplinary Proceedings against Advocates & Solicitors, compliance with Solicitors Accounts Rules, managing Compensation Fund claims, managing the Professional Indemnity Insurance Scheme for legal practitioners, overseeing inadequate professional service complaints against practitioners, generally conduct and discipline of lawyers.

  • Also conducted courses, seminars and talks  for practitioners on Professional Responsibility and Compliance with the Solicitors Accounts Rules

  • Facilitator, Ethics & Professional Responsibility, SILE (2015 to 2024)

  • Private Legal Practice (1980 to 2013) principally in Civil Litigation. Real Estate Law, Family Law & Probate Practice and Insurance Law

  • IRAS officer from 1978 to 1980

Shawn Chen
Partner, Deloitte Singapore

He heads the SEA Office of the General Counsel (SEA OGC), which supervises and manages legal risk matters of Deloitte in SEA; SEA OGC plans and executes initiatives in corporate and inorganic growth, contracting, governance and regulatory compliance, disputes, crisis management and investigations, and employment.  He sits on the SEA Partners’ Ethics Committee, adjudicating on partner and professional misconduct and recommending the implementation of remedial or other actions, and heads the SEA Board Secretariat.  He also serves as the Deputy General Counsel, Deloitte Asia-Pacific and oversees certain legal matters across the region.  He was previously the Inorganic Growth Capability Leader, Deloitte Asia-Pacific and had oversight of corporate and commercial matters in Deloitte Asia-Pacific, such as advising on corporate transactions including investments, acquisitions of businesses and onboarding into/exiting of practices from the Deloitte network.

Shawn serves the Ministry of Finance of Singapore, having been appointed by the Minister as a member of the Income Tax Board of Review, which hears disputes between taxpayers and the Inland Revenue Authority of Singapore.

Prior to joining Deloitte, Shawn was at a Tier 1 law firm in Singapore, specializing as a partner in its capital markets practice and thereafter spent time as a managing director in a private investment group.

Shawn is a Fellow Certified Practicing Accountant of CPA Australia and holds a Master of Professional Accounting, Singapore Management University (2019), and was called as an Advocate and Solicitor to the Supreme Court of Singapore (2000) and to the Roll of Solicitors, England and Wales (2004).  His first degree was a Bachelor of Laws, National University of Singapore (1999).

 

SILE Accredited CPD Activity
Number of Public CPD points: 8 Public CPD Points (inclusive of 7 Public MEC Points)

Practice Area: Professional Skills

Training Level: General

SILE Attendance Policy

Participants who wish to obtain CPD Points are reminded that they must comply strictly with the Attendance Policy set out in the CPD Guidelines. For this activity, this includes signing in on arrival and signing out at the conclusion of the activity in the manner required by the organiser, and not being absent from the entire activity for more than 15 minutes. Participants who do not comply with the Attendance Policy will not be able to obtain CPD Points for attending the activity. Please refer to http://www.sileCPDcentre.sg for more information.

Category of Individuals

Singapore Citizens and Singapore Permanent Residents

Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above

SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents)

Funding Source

SkillsFuture Funding (Baseline)

SkillsFuture Mid-career Enhanced Subsidy

SkillsFuture Enhanced Training Support for SMEs

Course Price

Course Fee

$800

$800

SkillsFuture Funding 

$400

$560

Total Nett Fee

$400

$240

GST of Course Fee (9% x $800)

$72

$72

Total Fee Payable to SAL

(including 9% GST)

$472 

$312 

* Please ensure SME declaration has been completed prior to registration.

* Please note all funding from SkillsFuture Singapore (SSG) is subjected to approval from SkillsFuture Singapore and subjected to meeting SkillsFuture Singapore terms and conditions.

 

*Assessment
Participants (self- or company-sponsored) who apply for Singapore SkillsFuture (SSG) Funding are required to complete an assessment at the end of the course. Those who do not pass the assessment will be liable to pay SAL the amount of SSG Funding received. 

For enquiries related to this event, please email [email protected].

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